ANNOUNCING AN OPPORTUNITY TO
BECOME A PART OF THE MWR TEAM
POSITION: UNACCOMPANIED HOUSING FRONT DESK ASSOCIATE
SALARY: $15.00 PER HR
ANNOUNCEMENT #: GPUH-22-36595
OPENING DATE: 13 SEP 2022 NO RELOCATION
CLOSING DATE: 23 SEP 2022
EMPLOYMENT CATEGORY: Part-time, 20-34 hours per week, benefits. Must be available to work all shifts.
LOCATION: UNACCOMPANIED HOUSING, Naval Construction Battalion Center, Gulfport, Mississippi.
AREA OF CONSIDERATION: Open to the Public.
HOW TO APPLY: https://www.usajobs.gov/job/677043900
PURPOSE: The purpose of this position is to perform front desk and/or reservation functions for the lodging program. Must possess a welcoming manner and a positive attitude; demonstrate effective communication skills; professionally interact with residents, leadership of tenant commands and with Unaccompanied Housing (UH) staff; answer questions regarding housing facilities; and provide information regarding on-base facilities for service members. Provide assistance handling customer complaints, involving management as necessary.
MAJOR DUTIES AND RESPONSIBILITIES: Professionally answer phones, transfer calls to appropriate individuals, and reply to guest questions.
Provide quality customer service throughout the check-in and check-out process, presenting a neat, clean and professional appearance at all times.
Verify eligibility and assign residents per applicable minimum adequacy standards and guidance found in the Unaccompanied Operations Manual (CNIC M-11103-2).
Assign residents to ensure “best and highest use” of UH inventory. Appendix “C” of CNIC M-1103.2 provides summary of unit type capacity.
Ensure check-in and check-out transactions are accurately recorded in Enterprise Military Housing (eMH). Associates are responsible for the accuracy of their data input.
Safeguard residents’ personally identifiable information.
Prepare eMH reports as required (e.g. daily vacant beds report for building managers).
Create new and replacement key cards per local policy and guidance.
Provide new residents with linen sets (i.e. bed in the bag) and a copy of the Installation’s “Welcome Aboard Handbook.”
Facilitate the new resident orientation brief, if designated by the UH Manager, using appendix “F” of CNIC M-1103.2.
Receive and collect resident trouble calls and requests, if designated as the point of contact, and coordinate with the appropriate UH staff to prepare work requests or other appropriate responses.
Report any resident complaint or concern to the front desk supervisor. If the issue is an emergency or has anything to do with a personal assault, immediately follow local emergency procedures.
Enforce UH guest and visitor policies and ensure the building resident, UH staff member, or responsible RA escort non-residents at all times.
Post results of all inspections, as directed by supervisor, in Enterprise Military Housing (eMH) property management system.
Responsible for inventory of all keys/keycards and any other supplies maintained at the front desk. Maintain a neat and orderly front desk and lobby area.
Perform other related duties as assigned.
To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a Federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to Executive Order 14043, that requirement does not currently apply. Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.
CONDITIONS OF EMPLOYMENT: The operation conducts business 24 hours a day, 365 days a year. Customer service is of the foremost importance in this position. Front desk personnel work various shifts. The incumbent, over a period, will be required to work each shift.
QUALIFICATION REQUIREMENTS: In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization.
One year of specialized experience directly related to the duties described above preferred.
As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration.
ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.
Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.
EDUCATION: FACTOR 1 KNOWLEDGE REQUIRED BY THE POSITION
Twelve (12) months of work experience that demonstrates knowledge of the basic principles, concepts, standards and regulations of customer service, preferred.
Must be skilled in the use of a personal computer and basic Microsoft Office applications.
Must possess basic math and reading skills.
Must be able to communicate clearly and effectively both verbally and in writing in English.
ADDITIONAL INFORMATION
Some positions have special requirements
• Position is a non-critical, sensitive, position requiring access to IT II system and/or access to PII. An access National Agency Check investigation (ANACI) is required via the SF 86 security form.
• Required to submit a Financial Disclosure Statement, OGE-450. Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7R, Joint Ethics Regulation, dated 23 March 2006.
• Salary is dependent on experience and/or education.
• For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.
This announcement may be used to fill additional vacancies within 90 days of closing date.
REQUIRED DOCUMENTS TO APPLY:
- Resume
- Military Spousal Preference (MSP) Form and Military Orders
- ICTAP/CTAP applicants must submit a copy of the agency separation notice, a copy of their most recent Performance Rating and a copy of their most recent SF-50
Veteran’s Preference/Gold Star Veteran's Preference: Qualifying military veterans, and spouses/parents of deceased veterans shall be given employment preference over non-preference applicants if they are equally qualified. Preference applicable for positions open to external candidates. To claim Veteran's preference, you MUST: Submit a copy of your DD-214 (member 4 copy); AND Submit completed SF15 from the Veterans Administration (VA); AND Submit any other supporting documentation (disability, official statements, proof of service, etc). To claim Gold Star Veteran's preference, you MUST: Submit completed SF-15 from the Veterans Administration (VA); AND Submit a legible copy of DD-1300; AND Submit any other supporting documentation (official statements, document of service, court decree, etc).
SPOUSAL PREFERENCE: The time period of eligibility for spousal preference begins 30 days before the military member's reporting date at a new duty station outside of the current duty station's commuting area and applies without time restriction except that spouses seeking preference with less than six months’ time remaining in the area may be non-selected. Spousal Preference forms are located in the lobby at the MWR Admin. Bldg. 352 or on the website. You MUST attach spouse’s orders. You MUST be referenced (family) on the orders. If you are not referenced by name on the order, you MUST provide a copy of your marriage certificate.
Dept of the Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation or any other non-merit factors.
As a condition of employment, selectee will be required to participate in the Direct Deposit/Electronic Funds transfer within the first 60days of employment. This is a DoD standard method of payment of personnel. Employees will be subject to administrative action for failure to enroll unless a waiver has been obtained.
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